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Eurostaff Group Limited Lyon, France
20 janv., 2017
Full time
PRODUCT OWNER - BO PRODUCTION Missions Définition, conception & évolution du produit Identification et priorisation des besoins métiers en matière de Développements, Reportings, Dashboards en lien avec les évolutions liées aux hubs & outils utilisés par la Production. Estimation des charges associées, priorisation des développements ou évolutions en mode Agile. Définition des sprints conjointement avec l'IT. Suivi des développements techniques et de leur conformité aux besoins fonctionnels. Organisation des meetings spécifiques à l'activité de développement de ce pôle d'activité avec les principaux stakeholders. Participation aux Steerings mensuels. Compétences requises Formation école d'Ingénieurs ou école de Commerce. Minimum 3 ans d'expérience sur un poste similaire, idéalement acquises chez un pure player. Parfaite maîtrise de SCRUM. Excellent relationnel, pro-actif/active, autonome et volontaire, travail en équipe Maîtrise de l'anglais impérative (lu, écrit, parlé). 1 autre langue (Allemand) serait un plus. Poste basé à Lyon (Villeurbanne) Type de contrat: CDI
Spring Technology Lyon, France
20 janv., 2017
Contractor
PeopleSoft Solution Support Analyst Job Purpose: Ensure 2nd level support for PeopleSoft Finance and HR (incidents/bugs and service requests) is handled effectively and efficiently meeting the agreed SLA's and achieving customer service expectations Communicate relevant and accurate information on high priority & critical incident in timely manner to agreed stakeholders Main Accountabilities/Measured On: Agreed SLA/OLA for PeopleSoft Finance and HR Satisfaction of the end-users and Business Customers via customer surveys and other forms (interviews, external reviews, benchmarks) Stakeholders: Subject Matter Experts External Partners, suppliers System owners, platform owners Local Service Desk Managers and Agents Key users Business partners Security, Risk and Compliance Main Tasks & Responsibilities: Diagnose, troubleshoot and resolve incidents/bugs raised by local Service Desks Fulfill service request including setup, user queries creation/modification, system & security administration, user & access management Manage high priority & critical incidents (Troubleshooting, resolution & communication) Manage PeopleSoft batches & interfaces incidents Assign ticket to next level of support if required Follow up with third party incidents if needed Coordinate user communications Document known errors, workarounds, resolutions, requests fulfilment procedures in the knowledge base Transfer knowledge to local Service Desks Analyze, create and assign Problem tickets Personal Attributes: Strong team player Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and team work Ability to act under strong pressure and to manage efficiently crisis situation Ability to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense Excellent communication skills, written and oral Professional & Leadership Experience: More than 2 years experience on PeopleSoft Finance: AR, GL, AP, AM, PO, Contract, Project Costing, Billing AND/OR More than 2 years experience on HR: Workforce Administration, Payroll, Time & Labour, Talent Management, Performance Management, Profile Management, Career Management, Succession planning Minimum 2 years experience in Finance & Accounting/HR is an advantage ITSM tool knowledge is an advantage Education & Training Bachelor to Master degree in Finance & Accounting AND/OR Information System ITIL v3 Certification is an advantage Minimum Requirements: PeopleSoft Finance Application designer, Query Manager, Security SQL Oracle Good to excellent command of French & English Spring Technology is acting as an Employment Business in relation to this vacancy. Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.
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